Frequently Asked Questions

Order

Can I pay by card?
Yes! We take the majority of our payments through PayPal, which allows you to use credit and debit cards.
All orders, regardless of whether you’re collecting them or having them delivered MUST be paid for before you receive your goods.

Delivery

Where are my items?

We send the majority of our items using Royal Mail, and while they aim to deliver all mail within 3 days, this isn’t always possible.

If your parcel does not arrive within 7 days of your delivery estimate, please fill out our contact form available on this page. We will then find out what has happened to your parcel.

Can I track my delivery?

Unfortunately, we don’t offer a tracking service for most of our products. All items shipped with Royal Mail are Signed For, so we can check the signature once your items have been delivered.

We can offer tracked shipments, but this will incur additional costs.