Terms & Conditions
All orders carried out through the Sudden Impulse website are fulfilled by our media partner, AR Design Solutions. Any references to ‘we’, ‘us’, or ‘the company’ on this page relate to AR Design Solutions.
Unless requested by the customer, all goods are dispatched using a courier or postage service of their choice. Large orders may require signature upon delivery.
Delivery turnaround times are an estimation only, and may take longer during peak periods.
Once dispatched, we cannot be held liable for late delivery or damage to purchased goods caused by the courier or postal service.
If the customer fails to take delivery of goods when an attempt to deliver has been made, AR Design Solutions reserve the right to charge for additional delivery charges that may incur for re-delivery of goods. We also reserve the right to retain goods until the cost of re-delivery has been paid.
If goods are returned to AR Design Solutions because the customer has supplied an incorrect delivery address, then we reserve the right to charge for additional delivery charges that may incur for re-delivery of goods. We also reserve the right to retain goods until the cost of re-delivery has been paid.
Goods sent via Royal Mail are not considered to be ‘missing’ or ‘lost’ until 15 working days has passed (this doesn’t include the day of dispatch.)
Unless otherwise requested by the customer all goods will be packaged appropriately in accordance with AR Design Solutions’ packaging standard. Any changes or special requests for alternative packaging must be agreed with us prior to purchasing.
If you have paid for a tracked delivery option we will supply the tracking number for your convenience.
For URGENT orders, please email us immediately after placing your order with your special date request. We may at our discretion charge the relevant fee to expedite your order.
From time to time we will offer a ‘Local Delivery’ option. This is only usually the case when our staff can get goods to you quicker than using postal services.
Included in Local Delivery:
- CV6 (Excluding CV6 1-3)
- CV7 9